Training and Development Retail, Soft Skills and Customer Service

Our goal has been to stay true to what people most love about the original Pirates! while upgrading, enhancing, and in some cases, re-inventing the game to make it a great experience for today's gamers.

There are good leaders who actively guide and bad leaders who actively misguide. Hence, leadership is about persuasion, presentation and people skills.

1. Keep a gratitude journal . Sometimes one single event can ruin an entire day and an unpleasant interaction or experience at night can overshadow the enjoyable parts of our day. With this awareness that our mind tends to cling to the negative, we can intentionally focus on the good parts of our day to offset this imbalance. Try writing down 5 things that you feel grateful for every day and see how your attitude changes.  Science  has found that gratitude can significantly increase your happiness, and protect you from stress, negativity, anxiety and depression. Check out this  list  of 13 ways gratitude will significantly improve your life. 2. Reframe your challenges.  There are no dead ends, only re-directions. Although we might try, there are very few things in life that we have complete control over. We should not let uncontrollable occurrences from the outside turn our inner to mush. What we can control is the effort that we put in and when we give ou...

Communication Communication is the act of imparting or exchanging of information, ideas, or feeling. Communication is a two - way activity that takes place between two or more people. Sending, giving or exchanging information and ideas are often expressed verbally and Non-Verbally. It is an important process through which facts, ideas, experiences and feeling are shared and exchanged. Communication is the process of sharing ideas, thought, information, knowledge one to another for understanding one to another. Effective Communication Effective communication occurs only if th receiver understands the exact information or idea that the sender intended to transmit. Communicating in an effective manner, irrespective of the mode of communication used is an important and very useful skill.

Buyers Role in Consumer Decision Making 1- Initiator 2- Influencer 3- Decider 4- Buyer 5- User

Buying Behavior The involvement of the consumer in the purchase process varies according to the buying situation. High involvement situation usually involve products that are high priced, have complex features and their purchase is accompanied by high risk. Low involvement situation involve products that are usually low priced and their purchase is accompanied with low risk.  Consumer buying behavior can be classified into three broad categories based on the amount of time and effort consumer are likely to spend on the decision making process: 1- Extensive Problem Solving 2- Limited Problem Solving 3- Routinized Response Behavior

Consumer behavior refers to all the processes related to why, how, when, from whom consumers purchase and pay for a product and how they consume and dispose of it in order to meet their need. Consumer Decision Making Process/ Purchase Decision Making Process 1- Need Recognition 2- Information Search 3- Evaluation of Alternatives 4- Purchase Decision 5- Post Purchase Behavior