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Excellent Customer Service By. Varun Ojha

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Author: Varun Ojha Customer service  is an integral part of our company. A customer is vital asset of a company. Without them, a company would not be able to run business. When our customer will be satisfied with us, they will not only help us to grow in our business but also they will recommend us to friends and associates.   The practice of  customer service  should be as present on the showroom floor as it is in any other sales functions and pertinent in the overall company environment. 10 Points of Excellent Customer Service Know who we are, we are in the business to fulfil the  needs of customers , and we can only do that if we know what our customers want. When we seriously listen to our customers, they let us know what they want and how we can provide them excellent service. Never forget that the customer pays our bread and butter and makes your job possible.   1.     Have to Be a Good Listener Take the time to identify customer needs by asking questions
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Goal Setting

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Our goal has been to stay true to what people most love about the original Pirates! while upgrading, enhancing, and in some cases, re-inventing the game to make it a great experience for today's gamers.
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Good Leader Qualities

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There are good leaders who actively guide and bad leaders who actively misguide. Hence, leadership is about persuasion, presentation and people skills.
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10 SIMPLE HABITS TO GROW A POSITIVE ATTITUDE

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1. Keep a gratitude journal . Sometimes one single event can ruin an entire day and an unpleasant interaction or experience at night can overshadow the enjoyable parts of our day. With this awareness that our mind tends to cling to the negative, we can intentionally focus on the good parts of our day to offset this imbalance. Try writing down 5 things that you feel grateful for every day and see how your attitude changes.  Science  has found that gratitude can significantly increase your happiness, and protect you from stress, negativity, anxiety and depression. Check out this  list  of 13 ways gratitude will significantly improve your life. 2. Reframe your challenges.  There are no dead ends, only re-directions. Although we might try, there are very few things in life that we have complete control over. We should not let uncontrollable occurrences from the outside turn our inner to mush. What we can control is the effort that we put in and when we give our full effort, there is
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Communication

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Communication Communication is the act of imparting or exchanging of information, ideas, or feeling. Communication is a two - way activity that takes place between two or more people. Sending, giving or exchanging information and ideas are often expressed verbally and Non-Verbally. It is an important process through which facts, ideas, experiences and feeling are shared and exchanged. Communication is the process of sharing ideas, thought, information, knowledge one to another for understanding one to another. Effective Communication Effective communication occurs only if th receiver understands the exact information or idea that the sender intended to transmit. Communicating in an effective manner, irrespective of the mode of communication used is an important and very useful skill.
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Buyers Role in Consumer Decision Making

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Buyers Role in Consumer Decision Making 1- Initiator 2- Influencer 3- Decider 4- Buyer 5- User
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Consumer Buying Behavior

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Buying Behavior The involvement of the consumer in the purchase process varies according to the buying situation. High involvement situation usually involve products that are high priced, have complex features and their purchase is accompanied by high risk. Low involvement situation involve products that are usually low priced and their purchase is accompanied with low risk.  Consumer buying behavior can be classified into three broad categories based on the amount of time and effort consumer are likely to spend on the decision making process: 1- Extensive Problem Solving 2- Limited Problem Solving 3- Routinized Response Behavior
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